synergybad.blogg.se - Alarm monitoring centre

The systems and infrastructure of any alarm monitoring centre is key to its performance.

Request attendance by the Emergency Services.

Contact a nominated Escalation Contact to attempt to confirm the worker’s location.

Attempt to establish location via GPS information or What3Words data.

Attempt to contact the lone worker to determine if a Red Alert is genuine.

The Alarm Receiving Centre Operator will manage the situation and stay with the user throughout its entirety, escalating appropriately to any supporting third parties including the Emergency Services, to deliver the best possible resolution for the worker.Īs part of the process, a Monitoring Centre may:

Within seconds, that call is answered and passed to an Alarm Receiving Centre Operator to commence listening to the audio captured and begin the process of ARC Alarm Verification.Ī lone worker ARC is there to deliver the best possible response for a lone worker who may be on the receiving end of verbal or physical aggression, or injury due to accident or illness. Upon activation by a user, a lone worker device or app will make an outbound call that will connect to our ARC as soon as possible in line with network availability.

How does the Alarm Receiving Centre support a lone worker solution? The Alarm Receiving Centre is key to immediately supporting the device or app user, responsible for the swift management and understanding of any ‘ Red Alert’ and escalating the incident appropriately on the lone worker’s behalf.

It is a highly equipped and robust environment to deliver efficient monitoring services, ongoing reliability and uptime, whilst ensuring the highest level of physical and cyber security protection for our alarm systems and customer data.Ī credible personal safety solution is enabled by a lone worker device or application, but the response value of a solution is driven by the ARC, which determines the support it can elicit for the lone worker in need of assistance. It is a 24/7/365 environment that is there to deliver class-leading monitoring to our customers. The SoloProtect Alarm Receiving Centre (often abbreviated to ‘ARC’ and may also be referred to as ‘Monitoring Centre’) is the state of the art facility that handles all of the lone worker alarms generated by SoloProtect users in the UK. Alarm Receiving Centre Monitoring The SoloProtect Monitoring Centre - a state of the art environment, delivering the best possible response to your lone workers.